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FREQUENTLY ASKED QUESTIONS
What exactly is 352 Delivery?
Think of us as the neighbors who bring the whole neighborhood's culinary wonders right to your doorstep. We're the proud local champs, uniting Gainesville's finest eateries with everyone from students cramming for exams to businesses needing a lunchtime boost. Tired of those distant, faceless giants dropping the ball on your order? Say hello to Gainesville's very own—352 Delivery. Every dime of your delivery fee and tips? Straight to our local drivers. Every order? A promise of quality and community spirit. From spicy tacos to crunchy sushi rolls, we've got Gainesville's flavors on speed dial, ready to deliver to your home, office, or hotel room.
How does the process work?
Simple and seamless! We buddy up with the best local restaurants. Their delicious menus? Right on our site for you to peruse. Pop in your zip code, pick your craving, and let us handle the rest. Safe, secure, and scrumptious—that's the 352 way.
What are your hours?
We're hustling from 11 am to 10 pm (or later) all week! Just remember, while we're always up and about, some of our restaurant pals might take breaks, especially during UF holidays.
Why do I have to set up an account?
Consider it your culinary passport! An account helps you breeze through future orders, get receipts, score some sizzling deals, and ensure we've got all the right details to bring you that piping hot pizza or crispy salad.
Why do I have to confirm my account?
First impressions matter! We just want to double-check we've got the right digits and digs for you. After all, nobody wants their sushi delivered to the library instead of the lab!
What if I forget my account information?
No worries! Either hit the "forgot password" link or ring us up at 352-224-5555. We'll get you sorted faster than you can say "extra guacamole."
Ok, I placed my order. What happens next?
Imagine a relay race but with food. Once your order's in, it's queued for our next free driver. We're all about fresh food, so your order hits the oven only when a driver's nearby. Sometimes we're juggling lots of orders, but no matter when it arrives, it'll be hot off the grill.
So the driver just picked up my meal from the restaurant, how will it be transported?
Picture a cozy, thermal cocoon for your food! Our drivers use top-tier insulated bags, making sure your fries stay crispy and your ice cream doesn't melt.
The driver now has my order, how will they find me?
With a mix of modern GPS tech and good ol' Gainesville know-how. If your place is a bit of a hide-and-seek champ, just leave us a hint or two. And maybe flick on that porch light!
My food was just delivered and I love you guys!!
Well, we're blushing! The feeling's mutual. Come back soon; Gainesville's flavors await. In the meantime
Can I cancel my order?
Once your order's with the restaurant, it's on its way to you. Need changes? Call 352-224-5555, and we'll do our best to help out.
I have a problem with my order, what should I do?
Give us a shout within 15 minutes of delivery. We'll sort it out, whether that's a redelivery or a chat with the restaurant about a refund. Remember, we're here to serve, and we stand by our service.
What does delivery cost?
For short hops (3 miles or under), it's $2.99. Beyond that, there's an extra $1 per mile, which goes straight to the driver. They're the heroes making sure your meal's spot on, so please tip your drivers accordingly! Some restaurants might have a service fee.
Does the delivery fee count as my tip?
Nah, our drivers thrive on your appreciation. You'll get options to pre-tip during checkout or can do so upon delivery. A little gratitude goes a long way in making someone's day. We do reserve the right to move accounts that stiff or give insulting tips onto 18% autotip for future orders.
What should I expect to see on my bank statement?
It'll usually read "352 Delivery" or "352 GNV FOOD ORDER." If you added a special treat or two, there might be an extra charge, but that's just for the extras you wanted.
Hungry for more answers? Contact us at 352-224-5555 or hop on our website for a taste of what's waiting. With 352 Delivery, every bite is a celebration of flavor, community, and the magic that happens when great food meets great people.
Privacy Notice
This privacy notice discloses the privacy practices for (www.352delivery.com). This privacy notice applies solely to information collected by this website. It will notify you of the following:
What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.
What choices are available to you regarding the use of your data.
The security procedures in place to protect the misuse of your information.
How you can correct any inaccuracies in the information.
Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.
Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
See what data we have about you, if any.
Change/correct any data we have about you.
Have us delete any data we have about you.
Express any concern you have about our use of your data.
Security
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for https at the beginning of the address of the Web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
PLEASE CONTACT 352 DELIVERY WITH ANY QUESTIONS RELATED TO DISPUTES, REFUNDS OR CUSTOMER SERVICES